Customer Service Representative for AWAI’s Travel Division

American Writers & Artists Inc. (AWAI) is looking to hire a Customer Services Representative for our Travel Writing and Photography division.

This is a great opportunity to work in beautiful downtown Delray Beach, Florida, with a fun, growing and dynamic group of talented people who care about helping people live the exciting and romantic life of a travel writer and/or travel photographer.

Primary duties of the Travel Division Customer Services representative:

• Communicate by phone and email with new and current customers … specifically registering them for programs and events, answering questions, solving problems, and more.
• Work closely with marketing and product development teams to be sure ordering processing is running smoothly … involves updating database as instructed and daily product fulfillment oversight.
• Maintain customer records in database
• Stay current on programs offered so can speak about them comfortably with customers.

Requirements:

• Excellent communication skills, both written and verbal.
• Computer skills – must be able to search the internet and troubleshoot customer issues on our websites.
• Strong attention to detail – must be able to execute directions with 100% accuracy.
• Critical thinking and ability to troubleshoot problems.
• Clear speaking voice.
• 2 years experience in professional working environment.
• Some domestic and international travel

Preferred:

• Customer Service experience
• College degree
• Love of travel
• Love to take pictures or write in a journal
• Some experience using an SLR camera

AWAI is an EOE.

To apply for this position, please follow the directions exactly as they appear below.

Step One: Write a Cover Letter

Write a cover letter explaining why you should be hired for this job. The letter should be no more than one page in length and must include a bulleted section outlining 3 specific things that you would bring to this position.

Format the letter using Times New Roman 14 pt font, and 1.5” margins.

Save it as a .doc, and send it to employment@awaionline.com along with your resume and any salary requirements with the subject line: Travel Division Customer Services Representative.

Note: Please proof your work. And if you do not follow directions, your submission will automatically be deleted.

Step Two: Leave a Message

Once you’ve sent in your cover letter, please call 561-860-8261 and leave a message as outlined below.

• Indicate that you are applying for the Customer Service position.
• State your name, phone number, and best time to reach you.
• Let us know that you have just sent in your cover letter, and again list the 3 specific things you have to offer.

Good luck!